FAQ’s and the Answers to help you
Here are some frequently asked questions (FAQ) and the answers to help you. If you have a question and cannot find the answer here then please dont hesitate to see our Contact Us page and fill out the form. We do normally reply within 24 hours but as we travel a lot from show to show this time may be extended.
If it is an emergency, like hubby’s birthday and you need something sent overnight, then phone us and you will find the numbers on the contact us page also.
How Long Will it Take To Get My Package?
This depends on the mail service to various areas. Naturally if you are in a city or town then the delivery service from Australia Post is reasonable quick. All goods are sent 3 to 5 days from order of which you will be informed when they have been sent from our systems.
Who should I to contact if I have any queries?
The first thing to do is go to our Contact Us page and fill in the form. As we travel a lot from show to show we will return your email within approx. 24 hours. If it is urgent then use the phone numbers provided on the contact us page.
How do I track my order?
All orders over $50.00 have a tracking number and we will use this number to make sure that your package arrives to your door.
How do I pay for my Order?
We use PayPal to handle our online payments but you can call & give us your credit card details over the phone and we can use our EFTPOS machine to process the payment. Please phone on the numbers on the contact us page.
I dont have an account
Do I need an account to place an order?
No you dont need an account to place an order, however if you would like to be part of the “Out of the Blue Tackle members list then you can do so by subscribing to our newsletter on the home page of this site.
Where do I get promotional codes and discounts?
From time to time we conduct promotions and special discounts to members of the website. To become a member of Out of the Blue Tackle you must register for our newsletter (bottom of the Home Page) and we send out offers to our members. We also post specials offers on our facebook page. These offers are not all the same so to get the best advantage you must “like” our Facebook page and also subscribe to the newsletter that we send normally once a month.
How do I cancel my membership?
You can easily cancel your membership but really who would want to do that and miss out on the special offers we have for you. You simply click on the bottom of the newsletter “unsubscribe” and this will automatically take you off the list. Alternatively send us an email and we will try to get to it ASAP.
How is my fishing tackle rods and reels sent?
All orders are sent by Australia Post.
How long does it take for delivery I want to go fishing?
Goods are sent 3-5 working days from order placement.
Is there any insurance on goods sent?
All orders over $50.00 have a tracking number and require a signature.
Do you have a retail shop?
We are an independent Fishing Tackle business travelling the East Coast of Australia. Importing an exclusive range of high quality products at very competitive prices.
Our core business is Exhibiting at Caravan and Camping Shows and Agricultural Field Days.
All products have a 12 month manufacturers warranty.